Refund Policy

At Cheap Reseller Hosting, we strive to provide exceptional hosting services and customer satisfaction. We understand that circumstances may arise where you may need to request a refund. This Refund Policy outlines the terms and conditions under which refunds can be processed.

7-Day Money-Back Guarantee:

We offer a 7-day money-back guarantee on our reseller hosting plans. If you are not completely satisfied with our services within the first 7 days of your initial purchase, you may request a refund. Please note that this guarantee applies to new customers only and is not applicable to renewals or additional services.

Refund Eligibility:

To be eligible for a refund, you must meet the following criteria:

1. The refund request must be submitted within 7 days of the initial purchase date.
2. The refund request must be made through our official support channel, such as our customer support ticket system or email.
3. The reason for the refund request must be valid and compliant with the terms and conditions stated in our Acceptable Use Policy (AUP) and Terms of Service (ToS).
4. Your account must be in good standing, with no outstanding invoices or overdue payments.

Non-Refundable Services:

The following services are not eligible for a refund:

• Domain name registrations or renewals.
• SSL certificate purchases or renewals.
• Any additional services or products purchased from third-party providers.

Refund Process:

Once your refund request is received and verified, we will initiate the refund process. Please note the following details:

1. Refunds will be issued using the same payment method used for the initial purchase.
2. The refund amount will exclude any setup fees, domain registration or transfer fees, SSL certificate fees, and any other non-refundable charges as mentioned in this policy.
3. It may take up to 10 business days for the refund to be processed and reflect in your account or on your payment statement.

Cancellation of Services:

If you wish to cancel your hosting services with us, outside the 30-day money-back guarantee period, please note that no refunds will be issued for the remaining unused portion of your hosting subscription.

Modifications to the Refund Policy:

Cheap Reseller Hosting reserves the right to modify or update this Refund Policy at any time without prior notice. Any changes to the policy will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about our refund procedures.

Contact Us:

If you have any questions or concerns about our refund policy, please contact our customer support team through our official channels.

Note: This refund policy is provided as a general guideline. The specific refund terms and conditions may vary based on the actual agreement between Cheap Reseller Hosting and its customers. It is recommended to review the detailed terms in the Terms of Service or any associated agreements provided by Cheap Reseller Hosting.77